1. Refund Eligibility
Refunds are subject to the terms and conditions of the specific booking or service. Eligibility for a refund depends on the nature of the service purchased, the timing of your cancellation, and any applicable cancellation fees.
2. Cancellation by Traveler
If you wish to cancel your booking, please notify us in writing as soon as possible. The refund amount will be determined based on our cancellation policy, which varies depending on the service and timing of the cancellation:
Standard Cancellation: Cancellations made 7 days or more before the departure date may be eligible for a partial refund, minus any applicable administrative fees.
Late Cancellation: Cancellations made within 2 days of the departure date are generally non-refundable, but exceptions may apply depending on the service provider’s terms.
3. Cancellation by Fold And Fly Tours
In the unlikely event that we need to cancel your booking, we will offer a full refund or provide an alternative service of equal value. We will notify you of any such changes as soon as possible.
4. Refund Process
Refund requests will be processed within [X] business days of receiving the request. Refunds will be issued to the original payment method used for the booking. Please note that processing times may vary based on your financial institution.
5. Non-Refundable Items
Certain services or products may be non-refundable, including but not limited to: flights, accommodation bookings, and special event tickets. Specific terms for non-refundable items will be outlined at the time of booking.
6. Changes to Bookings
If you need to make changes to your booking, such as date or itinerary modifications, please contact us as soon as possible. Changes are subject to availability and may incur additional fees. Any adjustments will be considered based on our terms and the policies of the service providers.
7. Contact Us
For any questions regarding our refund policy or to request a refund, please contact our customer service team at [Contact Information]. We are here to assist you and ensure a smooth resolution to your refund request.